How exactly we fix your device just before delivering it from the service center? Before submitting your device with us, please do backup all the information and remove any confidential, proprietary and private info. If needed the device will be factory reset as part of the repair process. Guarantee of the product varies according to the parts that are repaired or replaced! Please have the Following info available while contacting our Executive:
Remove all accessories such as the SIM card, memory card, and screen shield along with SIM.
No authorized liable for the injury to or loss in almost any apps, data, or removable storage network during the reparation approach. Include a copy of the proof purchase.
Here is just actually a record containing the IMEI and/or serial quantity of your device. If you don’t have a purchase record, the warranty for this device is going to be determined based around the manufacturing date.
How long does this take to acquire your smartphone mended?
We will provide a pre-paid label to ship your in-warranty device to our repair center.
Please join one of the tacky labels from the package, using all the IMEI and serial number, on the rear of the device to get identification functions
Please make sure that your phone is packaged in a suitable cardboard box having adequate protection/padding and the parcel is shut safely
We request you do not use the original packaging because we usually do not assure it will soon be returned. Please do not use a padded envelope or jiffy bag as these aren’t going to provide sufficient protection during transport.
Will the service center offer partial restore?
Be aware: components need not get included while sending your phone for Service unless of course, the attachment is related to the issue you are facing with your device. Please make the Customer services team aware if you intend to ship some accessories. Our repair center never does any kind of partial fixes. Following a diagnostic test, any faulty defective or element material detected will need to be replaced solely. A quote for fixing will be sent to you via email/Call. You are expected to pay the quotation upfront before the apparatus will be repaired and returned to you personally.
If the issue is not solved/fixed, then you can contact our Technician for detailed info regarding the following concerns. Before accepting the product our service staff will evaluate, whether the gadget can be accepted to be repaired or not. All the basic info regarding the issue will be provided by our service executive while accepting the product. In case if iSupport Care fixed or Replaced the product, then the warranty of the product lasts till 3months* from the date of repair or placement, whichever is longer and based on product*.
Will my data be deleted in the repair center?
Please do backup all your data before submitting your device. Devices with liquid/water damage, Board issues, Network Issues, Display/Touch issue, speaker issue, and software issues, for such issues or any other related issues, iSupport Care cannot guarantee your data in the device while submitting. In any situation, iSupport Care is not responsible for data loss in your device for the above listed* Issues.
Generally, service will be done within 2 working days by the time the device arrives at our iSupport Care office and is subject to parts availability. The time may increase even if the device is in observation.
Mandatory Docs to be presented
You must present a copy of the initial invoice, receipt or bill of sale to the purchase of this product or attachment. Failing to provide such documents will lead to disapproval of your product to get serviced from iSupport Care.